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Just think about this for a moment: if you got an A and an F on your report card, which would you focus on? Probably the ‘F’ because we want to fix everything, right? Now which subject do you think you are more likely to succeed in? Kids are taught that to be successful you must be well rounded and …

Dr. Brene Brown sat in a AA 12-step meeting listening to slogans and platitudes, brushing most of them off but, one seemed to stick in the back of her mind. “Clear is kind, unclear is unkind”.  “I saw the data about how most of us avoid clarity because we tell ourselves that we’re being kind, when what we’re actually doing …

2020 was the single biggest case study on remote work in history and it began with glistening reviews. Once the 42% of the US workforce who worked remotely got past the technical hiccups, the flexibility, lack of commute, cheaper lifestyle and increased family time were loved. Even our pets were living out the dream of having parents around all the …

For decades, General Electric delivered feedback to their employees on only an annual basis. This theory was based on Jack Welch’s brutal philosophy coined the ‘rank and yank’ where he insisted on boiling employee annual reviews down to 1 number and those who performed in the bottom 10% were fired. Luckily, the art and science of people management has come …

We all know Apple as a sophisticated, trendy brand that has built an empire of loyal followers. People display their products like a badge of honor but Apple wasn’t always so smooth. They had a customer service experience that felt stiff and pompous.  After their 9th different iPod release in 5 years, they turned to the NPS – Net Promoter …

How many managers are going through the motions when it comes to feedback? If you only provide an appraisal on an annual basis, I’m talking to you.  The fact is, feedback is a powerful business tool when it is used frequently. Regular and open feedback shows a productivity increase of 12.5% and a drop in staff turnover of at least …